Support
Everything a buyer asks before the first order
Delivery and documents, payment, warranty, returns and the
practical questions about cells, BMS and inverters. If the answer is not here, write to us — the reply
comes from the person who builds the packs.
| Topic | Answers | Detail |
|---|---|---|
| Shipping & delivery | How stock leaves the warehouse | Lead times, DDP terms, packing and the documents that travel with a lithium shipment. |
| Payment methods | How to pay | Bank transfer for orders of any size, letter of credit for large first orders. No online payment is required on this website. |
| Warranty | What is covered and for how long | Ten years on cells under manufacturer terms, two years on the BMS and electronics, and spares held in the EU. |
| Returns & RMA | If something is wrong | Damaged in transit, dead on arrival, or wrong item — how we handle it, and what to do in the first 48 hours. |
| Terms of sale | The short version | Quotations, Incoterms, deliveries, risk and the law that applies to our sales. |
| FAQ | The questions buyers actually ask | MOQ, DDP, VAT numbers, samples, lead times, BMS compatibility and shipping to non-EU destinations. |
Technical question before you order?
Send the inverter model, the load profile or the pack you are building and we will answer with the
configuration and the DDP price.